A modular bundled solution based on a service contract and delivered ‘ready for use’
To help you optimize your budget by choosing the best software and hardware configuration for the individual needs of each shipping customer, we have developed the neoMax® plus solution.
neoMax® plus is a bundled offer including shipment management software, equipment and on-site and remote support services. The equipment is guaranteed and covered by an on-site maintenance agreement for the duration of the contract.
neoMax® plus comes with a data exchange service enabling orders to be sent every day to carriers, and the management of updates for software installed on the station via the secure Neopost Data Center. No technical architecture maintenance is required for you to communicate with your stations; all data passes through our servers to be delivered to you in the format of your choice via your preferred communication link.
A modular, white-label solution
neoMax® plus is a modular offer enabling you to create your own shipping station by choosing the level of equipment, the software license and the level of service most appropriate for your needs and your budget.
In order to become YOUR solution, the neoMax® plus software package undergoes a customization phase. The software is customized with your Transport standards and colors: brands, products, labels, manifests, routing files, EDI files, various management rules, customized postcode files, etc.
You can choose between two functionality levels. For shipping stations handling order processing flows demanding high-level automation, choose the neoMax® plus Advanced software package; this includes the Automatic Mode function for integrating shipping orders generated by the shipper's information system. For traditional logistics centers, organized around the entering of shipment data, opt instead for neoMax® plus Standard.
In terms of equipment, all configurations come with the neoMax® plus terminal and a thermal printer for printing shipping labels and collection manifests. For customers wishing to produce A4 manifests, a laser printer is available as an option.
On-site and remote services
All neoMax® plus stations include the following services:
- Station preparation
- D+1 on-site maintenance from Monday to Friday
- Remote support from 8:30 a.m. to 6:00 p.m. from Monday to Friday
The neoMax® plus software package includes a configuration wizard enabling you to configure a new station in less than 15 minutes. If you do not wish to manage the installation yourself, but would rather entrust us with the global delivery, configuration and installation process, you can choose from a variety of optional services covering:
- Station preparation
- On-site installation, connection and post-installation testing of all equipment by a certified technician
- User training given by the technician at the moment of installation
In France these services are operated by Mail Services, a subsidiary of Neopost ID dedicated to Customer Services. In the United Kingdom, they are handled by Neopost Limited, and in Spain by Neopost Mailing and Logistics Systems.